Shipping policy
Shipping Policy
We ship from the United States. Here's what to expect after you order.
Processing time
Orders ship within 1–3 business days. Orders placed from Friday 11am ET through Sunday ship the following Monday.
United States
- Standard: FREE on orders $50 and over. Under $50: $4.90 (up to 5 lb) or $19.90 (5–70 lb). Delivery is typically 4–5 business days after shipping.
- Expedited: $6.90 (up to 1 lb) or $9.90 (1–5 lb). Expedited arrives faster than Standard; exact delivery time varies by destination.
- US shipments are sent with USPS.
International
We ship worldwide from the United States. Rates are calculated at checkout (USPS and DHL Express). Please allow 14–21 days for international delivery. International customers are responsible for any import duties and taxes; these are not included in our shipping charges.
Tracking
A tracking link is emailed to you when your order ships.
Lost or stolen packages
If your package arrives damaged, hasn't arrived within the expected time, or is marked delivered but missing, email hey@shopchaste.com with your order number. For lost or stolen packages, contact us within 7 days of the delivery scan and we'll help file a claim with the carrier.
Questions? hey@shopchaste.com